If you wish to discuss products and options with a member of our team please find our contact information on this page.
ROI Telephone- 01-5267464
N.I Telephone- 02871262223
3 Months Parts Warranty (Unless otherwise agreed).
Exclusions are wear and tear parts, e.g saddles, pedals, straps, belts…
Electronic Parts are excluded except in extraordinary circumstances or fault on delivery.
Normal maintenance of machines is not covered under warranty.
Returns and Refunds
Returns and full redress of amount paid are subject to the strict criteria that the goods are not as agreed and with no other resolution available (Parts no longer available or a wait time over 1 Month for Repair).
The standard policy of Prima Fitness is to charge a 30% restocking fee on any orders cancelled that do not meet the requirements for a full refund.
EU 14 Day Cooling off period only applies to products which have not had modifications based on your request, e.g reupholstering, addition of logos or any other personalisation, this is in accordance with EU Directive of Consumer Rights.
Under the Sale of Goods and Supply of Services Act 1980, anything you buy from a retailer must be:
of merchantable quality
fit for its normal purpose, and reasonably durable
as described, whether the description is part of the advertising or wrapping, on a label, or something said by the salesperson.
You have no rights under the Sale of Goods Act if you simply change your mind about wanting the goods. You also have no rights if faults are due to misuse of the product after purchase, or if faults should have been seen on examination or were pointed out at the time of purchase.
The person who purchased the goods holds the rights under the Act. If you receive the goods as a gift, you have no contract with the retailer and don’t have the same rights. In practice, most retailers will oblige the user of the goods but this is a gesture of goodwill, not a legal requirement.
Your rights under the Act also apply to goods purchased at sale prices. They must be of merchantable quality, fit for their particular purpose and as described. If goods are being sold as seconds or shop-soiled, however, you cannot expect the same standard.
This does not affect your statutory rights.